13.04.100 Utility Bill and Service Charges.
A utility bill shall be sent at least once each month to every customer for City utility services supplied during the time period shown on the bill. The utility bill will include water usage charges and service charges, sewer usage charges and service charges, stormwater charges, charges for the collection and disposal of solid waste, and any miscellaneous charges. Such charges shall be collected by the City as a part of the total bill rendered.
The charges herein provided for are imposed, jointly and severally, upon the owner and upon the occupant of each residential unit receiving such services under the provisions of this chapter; and billing therefor shall be made to the person receiving such services to each such dwelling unit, in which event billing therefor shall be made to the owner or occupant thereof, or both.
The City will adjust, refund, or credit the customer’s account to correct any documented overcharges in the twenty-four (24) monthly billing periods immediately preceding the date of inquiry or actual notification of the overcharge, whichever comes first.
Each bill will contain the following information:
(A) The time period and number of days of utility service covered by the bill;
(B) The charge due;
(C) The date of the bill;
(D) The date when complete payment is due, which will be shown on the bill;
(E) Notice whether the utility bill is based on an actual or estimated measurement of the amount of utility service supplied;
(F) Notice that a utility charge shown on a utility bill which is based on an actual measurement, and which follows one (1) or more bills based on estimated measurements, may be substantially higher than previous utility bills and higher than the utility bills based on estimated measurements;
(G) Notice that failure to timely and completely pay the amount(s) shown on the bill may result in termination of service; and
(H) Notice that customers may contact the City’s Utility Customer Service Center in order to:
(1) Dispute the amount of the charges;
(2) Request the proper procedure to follow in the establishment of a deferred payment plan;
(3) Request the proper procedure to follow so as to avoid the termination of service for nonpayment of the amount(s) on the bill;
(4) Request the restoration of service; and
(5) Request answers to any other questions regarding utility service. (Ord. 21-44 § 8, 2021; Ord. 86-15 § 2, 1986.)