13.04.106 Water Service Termination Procedures

13.04.106 Water Service Termination Procedures.

(A) The provisions of this section shall govern all terminations of water service for nonpayment of charges.

(B) If the City has not received complete payment of the amount(s) shown on the bill within thirty-three (33) days after rendering of the bill, the City will mail a service interruption notice by U.S. Mail, first class, to the customer at the last known address of the customer as shown on the records of the City, or by personal service upon the customer by an employee of the City or by a City law enforcement officer.

(1) Name of the customer and address where the service is being provided;

(2) Account number;

(3) The amount to be paid; including delinquency charges and past due charges;

(4) The date of service interruption notice;

(5) The date of termination, which must be at least seven (7) days from the date of the service interruption notice;

(6) Notice that unless the City receives complete payment of the amount shown prior to the date of termination, water service will be terminated under subsection (D);

(7) Notice that a customer, prior to the date of termination, may notify the City of any disputes to the correctness of all or part of the amount shown, if all or part of the amount shown was not the subject of a previous dispute;

(8) Notice that a customer may qualify for payment plan arrangements; and

(9) Notice of the City’s Utility Customer Service Center contact information.

(D) The City will terminate water service to the customer if prior to the date of termination:

(1) The City has not received complete payment of the amount shown on the Service Interruption Notice; and

(2) The customer has not requested, and the City has not established for the customer, a deferred payment plan; or

(3) The customer has not notified the City of any disputes to the correctness of all or part of the amount shown on the service interruption notice, or the utility bill.

(E) If the City receives complete payment of the amount due shown on the service interruption notice prior to the date of termination, such payment will be considered a complete payment for purposes of this chapter. (Ord. 21-44 § 12, 2021; Ord. 86-15 § 2, 1986.)