(A) Any customer who is unable to timely and completely pay a utility charge, may request, orally or in writing, that the City establish a deferred payment plan to enable the customer to pay the utility charge and to avoid termination of utility service.

(B) The City will not establish a deferred payment plan based on a request by a customer that is not timely. A request is timely if it is received by the City prior to the date of termination of utility service.

(C) Upon receipt of an untimely request, the City will notify the customer of the untimeliness of the request. The City will then proceed as if the customer had not made the request.

(D) Upon receipt of a customer’s timely request for extension of time to pay of less than fourteen (14) days the City will discuss with the customer the exact payment requirements. Upon receipt of a customer’s timely request for extension of time to pay of more than fourteen (14) days the City will require establishment of a written deferred payment plan, including payment requirements. Such deferred payment plan will become effective only upon the City’s receipt of the customer’s written acceptance of the payment requirements.

(E) No written deferred payment plan may be established that does not meet the minimum payment requirements established by the City Manager or designee.

(F) When a payment by a customer is not sufficient to satisfy an installment payable under the customer’s deferred payment plan and a currently payable utility charge, the payment will first be applied to the installment and then to the currently payable utility charge.

(G) In the event that the City rejects a customer’s request for the establishment of a deferred payment plan, for reasons other than the untimeliness of the request, the City will send to the customer a notice of rejection stating the following: